[et_pb_section fb_built=”1″ theme_builder_area=”post_content” _builder_version=”4.27.4″ _module_preset=”default”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”12px||12px||true|false” global_colors_info=”{}” collapsed=”off” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text admin_label=”Service apr\u00e8s-vente &” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|700||on|||||” header_text_align=”center” header_font_size=”70px” text_orientation=”center” custom_margin=”||0px||false|false” custom_padding=”||0px|||” header_font_size_tablet=”60px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”support technique” module_class=”acx-light” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|300||on|||||” header_text_align=”center” header_font_size=”70px” text_orientation=”center” custom_margin=”-30px||-1px||false|false” custom_padding=”0px|||||” custom_padding_tablet=”30px||||false|false” custom_padding_phone=”30px||||false|false” custom_padding_last_edited=”on|tablet” header_font_size_tablet=”60px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” custom_css_free_form=”.acx-light h1 {font-weight:100!important;}” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/datacarte.acxcomdev.com\/wp-content\/uploads\/2017\/02\/carte-identite-service-support-1.jpg” title_text=”carte-identite-service-support-1″ align=”center” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”|-67px|||false|false” global_colors_info=”{}” theme_builder_area=”post_content” show_bottom_space=”off” max_width=”1000px” module_alignment=”center”][\/et_pb_image][et_pb_text admin_label=”Service apr\u00e8s-vente” _builder_version=”4.27.4″ _module_preset=”default” header_3_font=”|700||on|||||” header_3_text_align=”left” header_3_text_color=”#85a9dc” header_3_font_size=”34px” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”||-20px||false|false” custom_padding=”19px||0px||false|false” header_3_font_size_tablet=”28px” header_3_font_size_phone=”28px” header_3_font_size_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Exclusif \u00e0 Data Carte Concepts!” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”left” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||true|false” custom_padding=”20px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Data Carte Concepts se distingue…” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||true|false” custom_padding=”10px||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Data Carte Concepts distinguishes itself from competitors with the quality and the reliability of its after-sales service. Our staff will accompany you through the entire purchasing process, from the analysis of your needs to after-sales support. Our expertise will ensure fast and efficient service. When your products are installed and catered to by our team of experts, you will minimize impromptu downtime and maximize the value of your initial investment. Data Carte Concepts ensures prime quality service.<\/p>\n
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Our distribution system helps manage service calls and emails and quickly send one of our qualified technicians to your location. This system ensures fast and optimal repair of the equipments we are given. We also offer a variety of service contracts and remote technical support that are customized to meet each client\u2019s specific environment requirements.<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Diff\u00e9rents types de services offerts” _builder_version=”4.27.4″ _module_preset=”default” header_3_font=”|700||on|||||” header_3_text_align=”left” header_3_text_color=”#85a9dc” header_3_font_size=”34px” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”10px||0px||false|false” custom_padding=”0px||0px||false|false” header_3_font_size_tablet=”28px” header_3_font_size_phone=”28px” header_3_font_size_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Data Carte Concepts offre diff\u00e9rents types de services :” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Data Carte Concepts offers different types of services:<\/p>\n
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[\/et_pb_text][et_pb_text admin_label=”R\u00e9paration sur site” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”left” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Dot\u00e9s d\u2019un inventaire complet de pi\u00e8ces…” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Each carrying a full set of brand-name spare parts from several manufacturers (which covers current and recently discontinued devices), our qualified technicians are assigned to your case with diligence to solve any technical problem you may have as quickly as possible. Thanks to our flexible allocating system, we can quickly categorize any service call we receive according to the type of service required (on-site repairs, workshop repairs, remote technical support, etc.) to ensure fast and optimal problem resolution.<\/p>\n
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[\/et_pb_text][et_pb_text admin_label=”R\u00e9paration en atelier” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”left” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Notre centre de r\u00e9paration s\u2019occupe…” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Our workshop is fully equipped to take in and treat any of your identification devices. We keep in stock a complete inventory of original parts from the different manufacturers we represent. This provides quick and efficient repairs and ensures parts compatibility with all equipments that we are given.<\/p>\n
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[\/et_pb_text][et_pb_text admin_label=”Contrats de service avec service sur site ou en atelier” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”left” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Data Carte Concepts offre des contrats…” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
Data Carte Concepts provides tailor-made service contracts (covering the cost of maintenance and remote technical support) designed to fulfill all of our clients\u2019 needs. Our expertise and our experience in the field of identification ensure that you will receive fast and efficient service, no matter the complexity of the problem you are facing.<\/p>\n
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Here are some benefits of a service contract:<\/p>\n
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[\/et_pb_text][et_pb_text admin_label=”Support technique \u00e0 distance” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”left” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Nous offrons \u00e9galement des blocs…” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
We also offer support packages of remote technical support to help you resolve certain types of problems. Our experienced technicians will provide answers to your questions and solutions to your problems, with response times fluctuating between 1 and 8 business hours (depending on the number of calls). You will be able to make an unlimited number of phone calls until you reach the maximum number of hours on your prepaid packages. These blocks of support do not expire. Also, our technicians will make sure that all of your systems benefit from the most recent updates to help you optimize your productivity and efficiency.<\/p>\n
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To maximize the effectiveness of your technical support package, you need to prepare the site (authorization for remote connection, desktop administrative local rights, availability of the client\u2019s technical support employee) before our technician\u2019s intervention.<\/p>\n
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[\/et_pb_text][et_pb_text admin_label=”Proc\u00e9dure pour les appels de service pour fins de r\u00e9paration” module_id=”appels-service” _builder_version=”4.27.4″ _module_preset=”default” header_3_font=”|700||on|||||” header_3_text_align=”left” header_3_text_color=”#85a9dc” header_3_font_size=”34px” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” header_3_font_size_tablet=”28px” header_3_font_size_phone=”28px” header_3_font_size_last_edited=”on|tablet” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
[\/et_pb_text][et_pb_text admin_label=”Pour effectuer un appel de service…” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
To make a service call, dial\u00a0<\/span>+1 514 989-8326<\/strong><\/a>\u00a0or\u00a0<\/span>+1 888 220-4801<\/strong><\/a>\u00a0free of charge) and choose option #1 (after-sales service). You can also contact our representatives by email at\u00a0<\/span>appelservice@datacarte.com<\/a>.<\/span><\/p>\n [\/et_pb_text][et_pb_text admin_label=”Proc\u00e9dures \u00e0 suivre (par t\u00e9l\u00e9phone ou par courriel)” module_id=”appels-service” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”left” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||true|false” custom_padding=”10px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n <\/p>\n [\/et_pb_text][et_pb_text admin_label=”Ayez les informations suivantes \u00e0 port\u00e9e de main :” _builder_version=”4.27.4″ _module_preset=”default” header_4_font=”|700||on|||||” header_4_text_align=”center” header_4_text_color=”#81a6db” header_4_font_size=”20px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n Please have this information on hand:<\/p>\n <\/p>\n <\/p>\n Under Warranty – Workshop Repair<\/strong> <\/p>\n Limitations of warranty and remedy (PDF)<\/a><\/p>\n <\/p>\n Before returning any merchandise, clients must obtain a return of merchandise authorization number (RMA). This number must be written on all documents (i.e. shipping invoice and waybill) that are returned with the merchandise. Once the RMA is provided, the merchandise must be delivered to our office within 10 business days. The returned merchandise will be verified within 48 hours of its delivery before. Clients will then be informed of the procedure to follow.<\/p>\n <\/p>\n Clients must also provide an email address for us to send the activity report, once the repair is done.<\/strong><\/p>\n <\/p>\n For any additional information on the shipping and return policies, don\u2019t hesitate to communicate with us by sending an email to info@datacarte.com<\/a>.<\/p>\n <\/p>\n Under Warranty – On-Site Repair<\/strong> <\/p>\nProcedure (by phone or by email)<\/h4>\n
Under Warranty<\/h4>\n
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Clients are responsible for return freight charges. Labor is generally billable (regular hourly rate), but depends on the type of equipment and guarantee offered by the manufacturer. Parts are usually covered for the manufacturer and non-billable, except if there\u2019s abuse, neglect, and faulty usage by the client or if there\u2019s an exception mentioned in the “Limitations of warranty and remedy” document.<\/p>\n
Labor is generally billable (travel expenses and time on-site at a regular hourly rate), but depends on the type of equipment and guarantee offered by the manufacturer. Parts are usually covered for the manufacturer and non-billable, except if there\u2019s abuse, neglect, and faulty usage by the client or if there\u2019s an exception mentioned in the “Limitations of warranty and remedy” document.<\/p>\n